IT support community guide to service accounts
A service account is a “non-person” University account used by one or more authorized individuals to access and manage University resources when it is not suitable to use one’s personal account.
As the sponsor of a service account, IT support personnel have a high-level oversight of the account and have the ability to change the password of the account.
What is changing
- The request forms have been consolidated and simplified making it easier to request and set up an account.
- Account approval and sponsorship by IT support roles enhances oversight and improves account setup process.
- Improved account maintenance and monitoring through an annual account review process. All accounts expire after 13 months and require renewal.
- Duo authentication method no longer defaults to the last used device
Coming soon
- Expiration date visibility in ServiceNow
- Automated notification and workflow for account renewal
- Bulk update functionality
Request a Service Account
- For non-student organization accounts, use the Request or update a service account form.
- For student organization account, use the relevant form below:
Account types
| Category | Account Type/Use | MIM Account Type | Users | Sponsor Role |
| General Campus |
| #sv | Single/Multi | Dept. IT Support |
| IT Administration |
| #vi | Single | Dept. IT Support |
| IT Administration |
| #sv | Single/Multi | Application owner unless department application without ServiceNow record |
| IT Support |
| #vi | Single | IT Support Program Management |
| IT Support |
| #sv | Single/Multi | CrashPlan Admins |
Roles and Responsibilities
A detailed guide of roles and responsibilities is available in KB0014368
Sponsor
The individual responsible for the review and approval of account requests as well as ongoing account oversight and support.
Account Owner
The individual(s) who manage the account credentials and additional users, ensuring its appropriate use for the stated purpose.
Delegated User
A user granted access and “Send As” permissions to the account mailbox and calendar without the need to log in with the account credentials.
Duo Enrolled User
The owner of a device enrolled in Duo for the account, enabling the user to log in with the account credentials.
Need support?
If you have any questions or need support, please email [email protected].