IT support community guide to asset management
IT Asset Management (ITAM) is the practice of tracking, managing, and optimizing IT assets throughout their lifecycle, from acquisition to disposal. At Princeton University, effective ITAM ensures that IT resources are used efficiently, securely, and in compliance with University policies.
While financial considerations are important, tracking IT assets primarily helps mitigate cybersecurity risks by ensuring devices are properly managed, secured, and compliant with University policies. ITAM encompasses a variety of activities, including procurement, deployment, usage, maintenance, and disposal.
What is changing
Beginning November 19, 2024, the existing asset and CI forms will be updated, a new asset management dashboard will be available, and a new asset management lifecycle process will go into effect.
- New ITAM Lifecycle Process
A new set of ITAM Lifecycle processes, designed to ensure assets are effectively managed throughout their lifecycle, will provide clear guidance on key responsibilities for asset managers, covering all stages from procurement and deployment to maintenance and decommissioning. These processes are intended to support compliance with security requirements and streamline asset tracking and management practices across the University. - Redesigned Asset & CI Forms
To streamline data management, the asset form has been reset to the standard out-of-the-box layout to ensure fields are properly organized. This change also includes:- Removing asset-related fields from the computer, mobile phone, and tablet CI forms.
- Locking the Computer and Handheld Device CI forms.
- Deprecating the Additional Support Users and First Deployed fields, replacing the latter with Installed.
- New Required Fields for Computers: Serial Number, Asset Function, and Primary Support Group.
New Asset Management Dashboard
The new IT Asset Management Dashboard features dynamic filtering capabilities, enabling you to efficiently manage the assets your department supports. The new dashboard is designed to be flexible and adaptable, evolving over time to address emerging business needs and requirements.
Beginning November 19, 2024, existing reports and dashboards that rely on legacy CMDB tables will no longer be functional or supported. To avoid an interruption in reporting, users are encouraged to leverage the new IT Asset Management Dashboard.
Role of the IT Asset Manager
An IT Asset Manager is responsible for overseeing the entire lifecycle of IT assets, ensuring compliance with University policies, maintaining accurate records, and supporting lifecycle processes.
A detailed guide of roles and responsibilities is available in KB0014373
Assigning assets to appropriate Primary Support Groups
Updating asset records in a timely manner
Participating in periodic audits to verify asset inventory
IT Asset Management Process by Cycle
IT Asset Managers are responsible for following these procedures to ensure that assets are properly documented from procurement through their entire lifecycle.
Procurement
The procurement lifecycle stage involves the acquisition of IT assets, from initiating requisitions to documenting asset details in ServiceNow.
Receiving
The receiving stage in IT Asset Management ensures that newly acquired IT assets are accurately documented and integrated into inventory systems.
In Stock
During this stage, IT Asset Managers must ensure that asset records are updated accurately to reflect their status.
Deployment
During this stage, IT Asset Managers must ensure all asset records are up-to-date and accurate, enabling effective asset management, compliance, and accountability.
Recovery and Disposal
During this stage, IT Asset Managers must accurately update asset records, remove any active network connections, and follow the appropriate disposal process to meet university policies and regulations.
Need support?
If you have any questions or need support, please email [email protected].
Additional resources
- Procurement Compliance Requirements