ServiceNow framework: Hybrid mode ending on October 10th

This is a reminder that we will be transitioning to fully utilizing the updated Service Catalog framework beginning October 10, 2022. As you may already know, the new framework was originally launched on July 19th and operated in hybrid mode.

The new framework will simplify ticket routing, the presentation of search content on the Portal, enable platform growth, and improve accuracy of the service architecture.

To learn more about the new Service Catalog framework, watch the session recording or read about the changes in detail in the KB article

For questions, please contact Angel Brady-Kehm, Senior ITSM Process Specialist.