On April 24, 2025, the Office of Information Technology enabled a new Data Redaction feature in ServiceNow. The new feature enables ITIL users to flag tickets that may have Restricted or Confidential information. No action is necessary, and no impact is expected to current processes or workflows.

What does the Data Redaction button do

If you identify restricted or confidential information in a ServiceNow ticket, select the Request Data Redaction button on the top of the ticket to submit the Data Redaction Request form. After completing the form, the Service Management Office will review the request and remove information that meets the criteria. To learn more about the process, please see KB0014527.

More about Princeton’s Data Classification 

Restricted and confidential information should not be included in ServiceNow tickets. This includes, but is not limited to:

• Passwords
• Social Security numbers
• Bank account or credit card numbers
• Driver's license or state identity card numbers
• Protected health information (health payment, conditions, and services received)
• Personal information (home addresses, personal phone numbers, date of birth)

For more information about data classification, visit Protect our Info.